What is the Catalog?

Part I in a series on basic searching...

Knowing what the catalog is will help you search that catalog. In simple terms, the catalog is a collection of records that describe all of the material we have in the library. Each record has numerous fields which house certain types of information. What are the three main types of information libraries collect? Anyone?

Answer: Author, Title, and Subject.

There are other fields which store information such as call number, publisher, etc. Another useful field is the Contents field which stores information such as song titles on CDs or music scores, short story titles in short story collections, and such. Some records even have a Summary field which provides a brief description of the contents of the material.

When searching in WorkFlows, these fields can be viewed by selecting the Description tab that appears once you have your results. On the online catalog, these fields can be seen by clicking on a title in a results list. Then, click on Catalog Record which appears in a column on the right side of the page.

Where Am I? Or, The Importance of the USER ID When Logging into WorkFlows

The process of logging into WorkFlows is trickier than you might expect. You should always make sure that you log in with the User ID and PIN of the location that you are currently located. Many of us work in multiple locations and almost all of us help out at Central on Sundays. And, for example, if you log in using the Randolph User ID and PIN when you are actually at Highland, then WorkFlows thinks you are at Randolph.

What are the implications of this? If you check out any books, then stats are assigned to Randolph and not Highland. If you place a book on hold to be picked up at Highland, the item is placed intransit to Highland from Randolph even though the book is already at Highland. If you discharge books that belong to Highland and reshelve, the items are still intransit from Randolph to Highland. Basically, all sorts of chaos ensues.

And you thought remembering the cryptic 4 digit PIN was the hard part!

For more information on logging into WorkFlows, visit the WorkFlows wiki and click on Logging In.

OPAC Enhancement: No Results???? Is That All I Get?

Previously, if you performed a search on our online public access catalog (or OPAC) and your search retrieved no results, you received the message "No results". However, digging around the configuration files of our OPAC, I found the source of this message and altered it. Now, if you perform a search and retrieve no results, you receive this message:

No Results. Please 1) check your spelling above; 2) resubmit your search as a Browse Search below; or 3) feel free to contact us for assistance in searching our catalog.

The third suggestion is a link to our contact page.

The PrtSc Key (or Print Screen)

Here is a link to some helpful instructions regarding the PrtSc key on your keyboard. You can use this to create a screen shot. Screen shots are great for notating odd error messages that may appear on your screen. That way, when you report the problem, you don't have to say something like, "An error message came up that said something about referencing a control issue or siphoning off a cable gear... what does that mean?"

Basic Mail Merge Assistance

By staff suggestion, I have created a page on the Technical Trainer wiki devoted to the basics of mail merging letters and envelopes.

Phishing

I just received this email:

"As a Firstbanks customer, your privacy and security always come first. We have been dedicated to customer safety and protection, and our mission remains as strong as ever.

We inform you that your Firstbanks Internet banking account is about to expire. It is strongly recommended to update it immediately. Update form is located here.

However, failure to confirm your records may result in account suspension. This is an automated message. Please, do not reply.

Sincerely,

Firstbanks administration"

This email is an example of phishing. From Wikipedia, "phishing is an attempt to criminally and fraudulently acquire sensitive information, such as usernames, passwords and credit card details, by masquerading as a trustworthy entity in an electronic communication."

Unfortunately, there are enough people in this world that would see this type of email, get worried because they do not want an account suspension, and follow the link and enter their bank username, password, etc.

More About Online Job Applications

Robert from Randolph commented on the Job Application post from May 5. I was adding a follow-up comment when I realized that it would be better to create another post.

Robert's comment:

"I've noticed an increasing number of patrons who want to fill out an online job application, but their computer skills are often minimal at best. I'm wondering if we could offer a computer class at Central once a month that would help people with the online job application process?"

First, I appreciate the comment and would like to see more from everyone.

We offered a class called Job Searching on the Web. We set up monthly classes, recruited trainers, distributed flyers, and we could only get one or two people in a class (and canceled others due to lack of registration). And the few people that did attend already had the skills necessary to fill out an application. Their questions were more focused on the entire job searching process (not necessarily technically-related). Meanwhile, we have people banging the door down in order to register for our existing classes. Therefore, I removed the class from the rotation so that we could continue to focus on the existing classes.

Why did this class fail? Unfortunately, the online job application is one of those customer needs that is immediate and fleeting. Also, as the previous post pointed out, if someone cannot fill out a job application, then it suggests a larger lack of computer skills that needs to be addressed appropriately.

The online job application requires basic computer knowledge (filling out text boxes, using drop-down menus, etc.), basic internet skills (entering a URL, following links, not getting overwhelmed by the Web environment, etc.), as well as Email skills. All of these skills are addressed in our existing classes. If a customer went through our entire class program, I have no doubt that they would be able to fill out an online job application. But one class will not successfully address the issue at hand.

I believe the online job application is the single most important battleground inside the Digital Divide, which exists partly due to lack of desire to cross the divide. Nothing else has continually pushed unwilling participants into the online world. As stated in the previous post, I think that some companies use it as an unofficial screening process. If you do not know how to fill out an online job application, then they probably do not want to interview you. If that is not the case, then these companies will need to find out ways to simplify their online job application process so that first time computer users have equal access.

Databases Special Access

A while ago, a staff member suggested the creation of a list of databases with special access features. As you know, most of our databases include remote access with the username m* and password e*. (These must be in lowercase letters. If you do not know what m* or e* stands for, just ask a fellow co-worker. They will know.) And many allow for unlimited log-ins.

However, some do not allow for remote access, some do not use m*/e*, and some only allow for a limited number of log-ins. Here is a list of those that do not have remote access, or do not use m*/e*, or have limited log-ins. This can also be found on the Technical Trainer page on the MPLIC-Wiki under Databases Special Access.

Alternatives for Customers When Saving Files

Many times, customers may begin working on a document, but they fail to bring anything to save the document to. Their allotted time on the computer passes, but they cannot leave the computer because they are not done with their document and they have no means of saving it so that they can complete it some other time. How can we help these customers?

First, I would heavily suggest that each agency have a floppy disk that they can use as a conduit to move customer files from one place to another. The customer cannot obviously take that disk with them, but many options below require that you first save the file somewhere. And many public computers do not allow you to save to the My Documents on the computer; therefore, you have to save it to a floppy disk or flash drive first.

Now, the first question I would ask a customer is whether or not they have an email address. If they do, then you can save the file to your agency disk. Then the customer can log onto their email account and email themselves the attached file. We can then delete the file from the agency disk and a copy is available in the customer's email account. They can access it from any other computer that has internet access.

If they do not have an email address, Andy in History points out that you can use the same site I talked about earlier regarding sending faxes from a computer (http://drop.io). You can upload files to this site without an email address or without registering:

• First, you save the file to your agency disk.
• Go to drop.io.
• Create a unique url (ex. drop.io/kevindixon)
  
• Upload the file from the agency disk.
• Create a password if you want.
• Select an expiration time.
• Customers can then access the files later by going to the url that they created in step 3.

Give it a shot. Thanks Andy!

Browsers, Plug-Ins, Media Player Versions

Do you receive questions from customer regarding the capability of our internet browser? Example: How come this video can't play? Or, how come this website does not work?

It could be that the lack of capability with our computers is related to the plug-ins installed on our computers. For example, do we have the most up-to-date version of Flash Player? If not, this could affect videos or websites that require the most up-to-date version of Flash Player.

For more information, see this information found on the Technical Trainer wiki page.