Tuesday, July 24, 2007

Items Lost While In Transit for a Hold?

Go Live 2We discovered that when a book is INTRANSIT to a location because of a hold, the customer's hold is attached to that single item. Therefore, if that item is lost along they way, then the customer is bypassed by other people in line when other copies become available. Until we identify the fact that this item has not made it to the pick-up location, then the customer is in HOLD LINGOOOOOoooooo!!! Marking the item missing will allow the customer to get the next available copy. For more information on this scenario, see What To Do When An Item is Lost While In Transit for a Hold.

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