How to Find Out if Something is "Claims Returned"...

"Claims Returned" is the status of an item when a customer claims that they have returned that item. Many times, we can look on the shelf and indeed the item was returned but somehow missed being discharged. Other times, we cannot find it and the item is in limbo. Unfortunately, the official status of the item is still "CHECKEDOUT".

This can cause confusion, especially if the only circulating copy in the system or at your branch is "CHECKEDOUT", but actually is "Claims Returned". So how do you find out if an item is "Claims Returned"?

Click here to find out. This is a page that has been added to the WorkFlows wiki page under Item Searching.

Thanks to Paul for explaining this quirk.