Wednesday, September 06, 2006

OWA Attachment Difficulties

Some staff have encountered difficulties opening certain attachments in their Outlook Web Access (OWA) accounts. OWA requests that they right-click on the attachment, then click on Save As... on the menu that appears. This allows the user to save the attachment to a desired drive. The user can then open the document from that point. This occurs because OWA is run through Internet Explorer. Internet Explorer does not know how to open all attachments.

If you cannot right-click, use the Tab key to change your link selection (If you Tab too far, use SHIFT+Tab to move backwards). Once the attachment has been highlighted, press the Menu key found to the right of the Space Bar (in between the CTRL key and the Windows key). Then click on Save As... and save the document to the desired drive. Once saved, you can open the document from that drive. NOTE: Never open attachments from unreliable sources!

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