Changing OWA Password Assistance

The Helpdesk recently notified me of an ongoing situation related to staff having difficulties changing their Outlook Web Access password.

After reviewing the statistics, it appears that staff are requiring assistance from the Helpdesk because of two main factors:

1. Staff forget their password, thereby requiring the Helpdesk to manually reset the password.
2. Staff abstain from changing their password during the 14 days that they are notified that their password is about to expire. When this happens, the Helpdesk must manually reset the password.

A document is available on the Intranet that explains the process of changing the password. Click here to see that document.

I have also created this video that explains the process as well!