Friday, May 23, 2008

Browsers, Plug-Ins, Media Player Versions

Do you receive questions from customer regarding the capability of our internet browser? Example: How come this video can't play? Or, how come this website does not work?

It could be that the lack of capability with our computers is related to the plug-ins installed on our computers. For example, do we have the most up-to-date version of Flash Player? If not, this could affect videos or websites that require the most up-to-date version of Flash Player.

For more information, see this information found on the Technical Trainer wiki page.

1 comment:

Robert said...

We do run across this situation with customers, most frequently with children trying to play a game on a particular website.