Thursday, March 06, 2008

Claims Returned Dilemna Solved

As reported a couple of months ago, we had a problem with our "Claims Returned" items not being obviously marked as such. Paul's departing gift to us is a solution to this problem. (If a customer has claimed that they have returned an item, but it is still checked out and cannot be found, the item is "Claims Returned".)

Circulation staff will need to do a few extra steps, but items that are "Claims Returned" will now say "LOST-CLAIM" instead of "CHECKEDOUT". These items will also not be holdable or viewable via the Online Public Access Catalog (OPAC).

This affects nearly 7000 items and should decrease the number of items on your pick list that are not available.

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