Outlook Web Access: AOL problems

Someone recently asked me why they could not access their Outlook Web Access (OWA) account at home using their AOL.

I did some research and found out that other folks have the same problem. It appears that the built-in AOL browser that comes with your AOL account does not work well with OWA.

Here is the solution:

1. Log into your AOL account (you should have your AOL browser up and running). This will open up the internet connection.
   
2. Minimize the AOL browser (do not close it). This will keep the internet connection up and running.
   
3. Open Internet Explorer (chances are, your computer has that program installed).
   
4. Log into your OWA account. The best way to do that is to go to www.memphislibrary.org/intranet and use the drop down menu.
   

Here is a link to a google search result that lets you know how many people have the same problem.

As I do not have AOL, I cannot test this. If any of you AOL users out there have experienced the same thing, let me know if this solution works.