EPS Results List: More Human than Machine

When customers view the results of their searches in the new EPS, they will not be viewing something that looks like it was spat out from a machine. While the basic search was a step towards "googlefication", the results list is a step towards being "Amazonified".

First, the results list will show a picture of the book cover when available. And second, only the most pertinent information is shown in the first brief results list. Customers are given the author, title, publication date, and a brief holdings list.

How can a holdings list be brief? Generally, a customer does not need to know the whereabouts of every single item we have for a title. The customer just wants to know who has a copy and how they can get their hands on it. The EPS does that by quickly listing all branches that have an available copy of the title along with the branch's phone number. So this brief results list is not only brief, it is also ever changing, dependent on our current availabilities.

Of course, customers can view the entire holdings list for a title in the complete listing for each title. That is one of the features I will discuss in the next Go Live post.

For more information, see Viewing Results on the Go Live Training Wiki.

If you have any questions regarding this process, please let me know (email, phone, comments, wiki discussion page, etc.).