What Do "Broken Printers" and MisGuided Zoom Settings Have In Common?

I was working this past Sunday when a customer approached me saying, "Your printer is not working right."

Hmmm. After some clarification, she explained that she had been increasing the font-size of her Word document but the printer kept printing her document in the original smaller-size font. I asked to look at her document, so we went to her computer and sure enough, the words in her document were very large on the screen.

I instantly knew what happened, and if you have taken the What's Wrong With My Document? class, you may know what had happened as well. View the prensentation below to find out what happened and how to fix it.